Shipping Policy

Effective Date: 25 July 2025

NetZero India Foundation (“we,” “our,” “us”) provides eco-friendly products, gift packages, and annual donor rewards to our supporters. This Shipping Policy explains how we process and deliver physical items, including trees, green gifts, and eco-retreat packages.

1. Shipping Scope

• We currently ship within India. International shipping may be available upon request; please contact hello@netzeroindia.org for details.

• Shipments include:

  • Donor reward packages (organic produce, seasonal boxes)

  • Green gift cards and eco-gifts

  • Forest retreat confirmations and access materials

2. Order Processing

• All orders and donor rewards are processed within 5–7 business days from the date of donation confirmation or subscription payment.

• During high-demand periods (e.g., festival seasons or large-scale donation campaigns), processing times may extend to 10 business days.

• You will receive an email notification once your package is shipped.

3. Delivery Timeframes

• Standard delivery within India typically takes 7–14 business days depending on location.

• Delivery times for remote areas may be longer. We will provide tracking information wherever applicable.

• We are not responsible for delays caused by postal or courier services, natural disasters, or unforeseen circumstances.

4. Shipping Fees

• Shipping fees for donor reward packages are included in your donation unless specified otherwise.

• Additional shipping charges may apply for special gift packages, bulk orders, or international shipments.

• All fees will be communicated at the time of donation or order confirmation.

5. Packaging & Sustainability

• We prioritize eco-friendly, biodegradable, and recyclable packaging materials.

• Minimal packaging is used to reduce environmental impact while ensuring the safe delivery of items.

• Bulk shipments may use additional sustainable packaging for protection.

6. Damaged or Lost Items

• If a package is damaged during shipping or lost in transit, please contact hello@netzeroindia.org within 7 business days of receiving the shipment or expected delivery date.

• We will investigate the issue and, where possible, replace or resend the items at no additional cost.

• We cannot be held responsible for items lost due to incorrect address entry by the donor.

7. Returns & Exchanges

• Since our shipping includes donor rewards and gifts, returns are generally not accepted unless the item is defective or damaged.

• Exchanges for incorrect or damaged items can be requested via hello@netzeroindia.org within 7 business days.

8. Contact Information

For any shipping inquiries or assistance, please contact:

NetZero India Foundation
Email: hello@netzeroindia.org
Website: https://netzeroindia.org